FAQs
Our most frequently asked questions here at Hersey & Son Silversmiths. If you require further assistance when ordering with us, please do not hesitate to get in touch. Our workshop is open 08:15 to 3pm Monday to Thursday and 8.15 to 1pm on Fridays.
Call: +44 (0)1932 225989
Email: sales@hersey.co.uk
What are your office hours?
We are a workshop and open early, the office is manned from 08.15 to 3pm Monday to Thursday and 8.15 to 1pm on Fridays. We Close Bank Holidays and between Christmas and New Year. If you leave us a message we will get back to you at the earliest opportunity.
What is your return policy?
We guarantee to exchange merchandise or refund your money if you are not completely satisfied within 30 days of original purchase. Please return your item in good condition with its original packaging. Refunds will be issued once we have received the returned item.
Sorry but we are unable to refund the engraving fees for any returned items.
What is your contact info?
Our postal address is..
MC Hersey & Son Ltd
PO Box 639
Walton on Thames
KT12 9GN
Tel. +44 (0)1932 225989
email sales@hersey.co.uk
Do you offer gift wrapping?
If you wish to have something gift wrapped, please place your order and advise us by email on sales@hersey.co.uk
What are your delivery times?
Delivery Times & Costs
Mainland UK
Orders Under £50
3-5 Working Day Tracked Delivery - £2.75
Orders Over £50
3-5 Working Day Tracked Delivery - FREE
Two Day Delivery Dispatch
48 hrs if ordered before 1pm
£5.60
Express next day 1 pm*
If ordered before 1pm**
£7.50
* Requires signature.
** Orders placed after 1pm on Friday will leave on Monday.
What shall I do if my silver has tarnished?
Sterling silver is a precious metal alloyed with a small percentage of copper which can react when left in the open air or in contact with any kind of body products, perfume or perspiration in hot weather. This is normal and the copper sulphide (tarnish) can be removed with an impregnated cleaning cloth or a silver cleaning cream or wadding.
How do I measure for a round bangle?
We recommend that you measure the internal diameter of any bangles that fit comfortably. Or take the measurement around your hand at the knuckles with your thumb touching your little finger as if putting a bangle over your hand. This should be a tight measurement. Please advise us of this measurement and we will be able to assist you.